Shipping, Returns & Cancellations
For further information, please contact Support.
These policies apply to consumer sales only. Last updated 2018-07-10
Please refer to the relevant shipping provider for service guarantees (e.g. transit time). These times are representative of nominal service and to not account for customs or import delays, natural disasters or for missed deliveries. We unfortunately cannot offer refunds on shipping fees if your package arrives late or is delayed, and can’t guarantee that your items will certainly arrive on time.
We aim to ship all orders of stocked product same or next business day, but cannot guarantee this. Orders placed after midday GMT/BST will likely be shipped the next business day.
Our shipping rates all include insurance for the replacement value of your order, which is why in some cases they may seem higher than other retailers!
We may from time to time exchange the named shipping service and provider for an equivalent alternative; Our liabilities regarding insurance and tracking etc. will not change, so if you selected a tracked option, the alternative option will also be tracked.
You are liable for any duties, extra fees and tariffs that may be incurred when shipping internationally and domestically. You are the “importer” and are responsible for ensuring products are compliant with local laws and certification requirements if buying from outwith the EEA/EU/UK.
We cannot ship items that fall under UN3481/UN3482 (Lithium ion batteries) to some jurisdictions, and we cannot ship items that fall under by ITAR to some locations. Please refer to your local laws and regulations to avoid disappointment.
We usually cannot ship to Post Boxes (PO Box) or Hotels and may have issues shipping to mail forwarders - these are restrictions imposed by our shipping providers not company policies. If we are unable to arrange shipment to the address you have provided we will contact you, this may take varying amounts of time.
If you select an untracked shipping option, or an option without any carriage insurance then we cannot be held liable for replacement cost if the order is lost in transit or is not delivered.
Currently we cannot ship to: Central African Republic, Comoros, Cuba, Equatorial Guinea, Guinea-Bissau, Iran, Kiribati, Mayotte, Myanmar (Burma), Nauru, Niue, North Korea, Russia, Saint Pierre and Miquelon, Sierra Leone, Solomon Islands, Somalia, Sudan, Syria, Tajikistan, Tokelau, Turkmenistan, Tuvalu. This list may change from time to time, please refer to the cart and checkout for the most up to date list. (List last updated 2017-11-18).
We may offer Collection from Robotical as a shipping method from time-to-time, and depending on where you are. If you select Collection at checkout for your shipping method, you will be notified by email when your order is available to collect, and further info will be shown on your order.
Please don’t come over until your order status shows as Available to Collect! We can’t guarantee same-day for collection for all orders, but we will strive to be as speedy as possible! As always, if you have questions please contact support if you need any assurances or have further questions.
Additionally, we can’t hold orders that are for Collection forever, please be able to collect within 5 business days. If you’re wanting your own courier to pick-up from us on behalf, you must arrange this with support before completing your order.
The below information will be shown on your order once you’ve checked out:
19 (Upper) Arthur Street
We're normally open for collections from 11am to 5pm on weekdays, excluding public holidays. Contact support if you need a different collection time, we'll see what we can do!
Please wait for your order status to show as Available to Collect before heading over, so we can make sure all the bits for you are boxed up, ready and waiting!
We'll send you an email when you order status changes.
All orders and purchases are covered by UK consumer rights laws, including the Consumer Rights Act 2015 and the These laws take precedence over company policies, and these policies do not affect your statutory rights.
You as the customer may request a full refund for an order that has not yet been shipped (i.e. the status is Held Back or Awaiting Packing). Once the order has been packed or dispatched, the returns policy applies.
Returns and Replacements
Please contact us before returning your order! We’d like to be able to help you resolve whatever problem you might have! We’re usually happy to send replacement parts if something has broken.
Robotical Ltd will accept all returns of products that arrive faulty or damaged, as legally defined, within 30 days of the customer receiving the order/shipment for tracked shipments, or within 30 days of dispatch for untracked shipments and fully refund the order.
We’ll also accept returns of unaltered, unopened products within 30 days of the customer receiving the item for tracked shipments or within 30 days of dispatch for untracked shipments. This does not apply to some products such as perishables and clothing.
The customer is liable for the cost of return shipping unless the goods arrived damaged or faulty or unless we have previously agreed in advance to pay for the cost of return. Returns will only be accepted and honoured if the item is in satisfactory or agreed condition when it arrives back with us.
Any return over 30 days after an order has been dispatched must be approved by a support agent via our official support channels (see support) in advance.